1. General Information
Guests may stay at Liptovské Chaty Resort only if they have a confirmed booking and are properly registered upon arrival.
2. Check-in Procedure
Upon arrival, each guest must present a valid photo ID (passport or national ID card) to the reception staff.
3. Substitution of Accommodation
In exceptional cases, the resort may offer alternative accommodation of the same or higher standard if the original one becomes unavailable.
4. Check-in Time
Check-in is available from 3:00 p.m. Earlier check-in is possible only by prior agreement or if the accommodation is ready at the time of arrival.
5. Check-out Time
Check-out is by 9:30 a.m. on the day of departure unless agreed otherwise.
Late check-out is charged €7 per hour. If the chalet is vacated after 4:00 p.m., the resort may charge the full nightly rate.
6. Reception Hours
Reception is open daily from 2:00 p.m. to 7:00 p.m.
Arrivals or departures outside these hours must be arranged in advance and are subject to a €15 service fee per stay.
7. Chalet Inspection
Upon arrival, guests are required to inspect the chalet with a staff member and report any issues or damage immediately at reception.
Guests are fully responsible for any unreported damages discovered after departure.
8. Early Check-in
Guests checking in before 6:00 a.m. will be charged for the previous night.
9. Quiet Hours
Quiet hours are from 10:00 p.m. to 6:00 a.m.
Evening gatherings after 10:00 p.m. are allowed only with prior approval and in designated areas.
10. Disturbance Policy
Guests who disturb the peace or cause damage after being warned may be asked to leave the resort.
In such cases, the resort may impose a €100 penalty and the guest will not be entitled to a refund.
11. Security Deposit
A €150 refundable deposit is required upon check-in to cover possible damages, loss, or theft.
The deposit is refunded in full at check-out if no damage or loss has occurred.
12. Early Departure
No refunds are given for early departure or unused nights.
13. Extension of Stay
If guests wish to extend their stay, the resort may offer the same or a different chalet, depending on availability.
14. Payment Terms
Accommodation and related services must be paid in full upon signing the Accommodation Agreement unless otherwise agreed.
A deposit of 50–100% may be required to confirm a booking. Reservations become binding once payment is received and confirmed.
15. Electricity Usage
Electricity consumption is not included in the accommodation price.
Meter readings are taken at check-in and check-out, and the cost is calculated based on the current tariff (published on www.vikendovechalupy.sk
16. Valuables
The resort is responsible for guests’ valuables only if stored in the reception safe and confirmed by a written receipt.
17. Interior Equipment
Guests may not move furniture, modify electrical installations, or transfer kitchenware or equipment between chalets without permission.
18. Personal Electrical Appliances
The use of personal electrical devices is not allowed except for small items such as hairdryers or electric shavers.
19. No Smoking Policy
Smoking is strictly prohibited inside the chalets.
A €100 fine applies for each violation.
Smoking areas are provided outside the chalets, and cigarette waste must be disposed of properly.
20. Keys
Each guest receives two sets of keys. Lost keys incur a €150 replacement charge due to security lock replacement.
21. Parking
Each chalet includes two private parking spaces.
Parking on grass, walkways, or access roads is prohibited. Unauthorized parking is charged €50 per day, and vehicles may be towed at the guest’s expense.
The car park is not monitored, and the resort accepts no liability for theft or damage.
22. Staff Access
Staff may not enter a chalet without the guest’s presence except in emergencies or maintenance situations.
Guests are liable for any damage caused and must cover repair costs immediately.
23. Children
Children under 15 years must be supervised by an adult at all times.
24. Liability
Guests are fully responsible for any damage caused by themselves or members of their group.
25. Visitors
Visitors are allowed only with prior approval from reception or resort management.
26–27. Security Measures
Guests must ensure that lights and appliances are turned off, water taps closed, and windows and doors properly locked whenever leaving the chalet or upon departure.
28–30. Check-out Procedure
Before leaving, guests must:
Clean the kitchen and wash dishes.
Empty indoor fireplaces and outdoor grills.
Dispose of waste properly (including recycling).
Return all inventory, linens, towels, and keys to the manager.
The deposit is refunded after inspection if everything is in order.
31. Pets
Pets are allowed only by prior agreement and for a €25 fee per animal.
Owners must clean up after their pets and keep them out of children’s play areas.
Leaving pets unattended in chalets is prohibited.
Certain species (reptiles, exotic animals, large predators, and dangerous dog breeds as defined by law) are not permitted.
32–33. Feedback and Complaints
Suggestions and complaints may be submitted at reception or to resort management.
A Guest Book of Wishes and Complaints is available at reception.
34. Compliance
Guests must follow these Accommodation Rules and the Accommodation Agreement.
Serious breaches may result in termination of stay without refund.
35. Cancellation Policy
60+ days before arrival: 100% refund of deposit
59–49 days: 80% refund (20% cancellation fee)
48–31 days: 50% refund
30 or fewer days: No refund (100% of the deposit retained)
Cancellations must be made in writing (email or post).
36–37. Credit Card Policy
Guests paying by card agree that their card information may be used for deposits or post-stay charges (e.g., damages, penalties).
Any additional charges will be communicated to the guest via email with an explanation.
38. Safety
Fire safety rules, evacuation plans, and escape routes are displayed in each chalet. Guests must familiarize themselves with them.
39. Data Protection
By booking accommodation, guests consent to the processing of their personal data in accordance with Slovak law (Act No. 122/2013 Coll. on Data Protection).
40. Acceptance of Terms
These Accommodation Rules are available in every chalet and at reception.
By paying the deposit, guests confirm that they have read, understood, and agree to all terms.
